1. Why did you enter the Wales Transport Awards?
We entered the Wales Transport Awards 2020 as it is such a wonderful opportunity to celebrate our business’ achievements, alongside other exceptionally talented colleagues in the industry. It is a really fantastic way to recognise our and other’s successes and the hard work that is always put in, but even more so with the challenges of 2020.
2. What does winning a Wales Transport Award mean to your business?
Winning the Wales Transport Award for Women in Transport is a great compliment to me personally but I hope also a way to celebrate the other fantastic women both in our organisation and within the industry as a whole. We’ve also received some fantastic PR and social media engagement from it, so it was also a really positive way to promote the organisation.
3. How do you strive to make a difference in the Transport Industry in Wales?
As a customer focused organisation, we always strive to support our customers – both end users and stakeholder colleagues within the industry. We do this by providing high quality and accessible information. Never has it been more important than it has been through the COVID-19 pandemic and ever changing levels of transport provision, for customers, key workers and essential travellers, to have the information they need to make their journeys safely and for operators to have the support in sharing that information
4. What are your goals for the next 12 months?
Our goals for the next twelve months include continuing to navigate the challenges that the pandemic will no doubt continue to bring, and continue to support customers to make the journeys that they need to. We will also work with the industry in Wales to ‘build back better’ and encourage people back to using public transport. We will also work with Welsh Government, Transport for Wales and other partners in the industry and champion the voice of the customer in support of the information and customer service requirements of the new Wales Transport Plan, Llwybr Newydd.
5. What is the biggest lesson you have learned in the past year as a company?
The biggest lesson we have learned is about how important communication and empathy is, both for being able to continue to deliver a service and in terms of the health and wellbeing of our team. We are an organisation that already operated from multiple sites with an element of homeworking, but we have been all based from home since March 2020. I believe that it’s our commitment to communicating with each other and our stakeholders and customers and our commitment to monitoring the mental health and wellbeing of the team, that has meant that whilst the year has been difficult, we continue to operate and deliver.
6. What one piece of advice would you give to any aspiring business owner?
My advice to any aspiring business owner would be to work hard at relationships. In many industries, but particularly the transport industry, we are only able to deliver when we work in partnership with others. That includes end user customers, stakeholders, suppliers etc. It is those partnerships and relationships that deliver success not just in the short term, but also for the future. This will be even more important as we rebuild people’s trust in public transport.
7. What did you think of the virtual awards ceremony?
We really enjoyed the virtual awards ceremony. Whilst it is always fun to get dressed up and go to an event, I was able to invite the whole team as well as family and friends to log in and be part of the evening and celebrate the successes. It was also nice to not have to wear heels or wait for a taxi at the end of the night!