WTA20 Winners Stories: Dial a Ride

Dial-a-Ride (Denbighshire) were the winners of the Community Transport Award this year. We caught up with the incredibly hard working team to see how they were managing through the tough times and what the plans are for the future.

1.     Why did you enter the Wales Transport Awards?

I nominated Dial-A-Ride for the Community Transport category in the WTAs because I believed that as an organisation, we have all worked tremendously hard throughout the pandemic to ensure that we could provide our essential services to those who need them most.

2.     What does winning a Wales Transport Award mean to your business?

We are all truly overwhelmed and greatly appreciative to have been awarded the Community Transport award for our efforts through 2020. All of our staff, trustees, members and friends are so proud of the organisation and we feel a huge sense of achievement.

3.     How do you strive to make a difference in the Transport Industry in Wales?

Dial-A-Ride strives to make transport safer, more equal and as stress free as possible by providing travel solutions for people with disabilities in order to ensure that they keep their independence.

Over the past year, we have made significant adjustments to the way we operate by introducing new services in order to keep our members as safe as we can and we plan to continuously improve our activities in transport delivery. 

4.     What are your goals for the next 12 months?

Over the next 12 months we have plans of moving into a larger office space to allow for Dial-A-Ride to expand with a professional training room for our mini bus driver training services.

5.     What is the biggest lesson you have learned in the past year as a company?

The biggest lesson we’ve learned has to be that when we come together as a team and work with our community we can achieve things that at first seemed almost impossible to do.

6.     What one piece of advice would you give to any aspiring business owner?

A good team that are all committed, hardworking and passionate about their work helps an awful lot. We often refer to the Dial-A-Ride staff as our family rather than our colleagues and it really does make all the difference having great people by your side.

7.     What did you think of the virtual awards ceremony?

We obviously would’ve loved to have been able to attend the awards ceremony in person but as this was not possible, in our opinion the virtual ceremony worked and flowed very well, it was put together brilliantly and we almost felt as if we were all really there!

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